Accessibility Policies for Zayouna Law Firm

Zayouna Law Firm is committed to improving accessibility. We will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.

General

Zayouna Law Firm is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities and to excellence in serving clients including people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Information and Communications

Zayouna Law Firm is committed to meeting the communication needs of people with disabilities that take into account their disability. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

Zayouna Law Firm will consult with people with disabilities to determine their information and communication needs.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by clients with disabilities while accessing our goods or services.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them to our premises. Fees will not be charged for support persons. We will notify clients of this through a notice posted on our premises and by either a phone call or email.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at 10 Four Seasons Place, Ste. 510, Toronto, Ontario, Zayouna Law Firm will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

Zayouna Law Firm will provide training to our employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained:

Management; Receptionists; Accident/Benefit Coordinators; Law Clerks; Paralegals; Administrative Staff; Personal Injury Consultants and Lawyers

Training for new hires will be provided within three months of their employment.

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
Zayouna Law Firm’s plan related to the customer service standard.
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
How to use TTY, wheelchairs, etc., available on-site or otherwise that may help with providing services to people with disabilities.
What to do if a person with a disability is having difficulty in accessing Zayouna Law Firm.
Staff will also be trained when changes are made to our accessible customer service plan.

Employment

Zayouna Law Firm will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.

Feedback Process

Clients who wish to provide feedback to Zayouna Law Firm who provides goods and services to people with disabilities can either e-mail or phone us.

All feedback, including complaints, will be directed to kgerhardt@zaylaw.com or at 416-622-0003 x 250. Clients can expect to hear back within 3 days of receiving the complaint.

Modifications to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.